Training Courses

Working With Others

1. Who Should Attend? - This course is intended for current or future coaches

   This workshop provides both the theory of coaching and a practical application. It is very interactive and experiential with numerous opportunities to practice what has been learned. Participants will develop strategies that they can use on their return to the workplace.

   Course will be adjusted to meet the needs of the client. Candidates will develop strategies for coaching individuals at different performance levels.

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2. Who Should Attend? - This course is intended for anyone who interacts with clients and customers

   In recent years as customers have become more knowledgeable and sophisticated they have also become much more demanding. The challenge for organizations is to find new ways to motivate their employees to provide high quality customer service on a sustained basis. The objective should be to create a customer-centred culture within the organization.

   This highly experiential workshop will enable candidates to clarify their customers needs, analyze the service now being provided and develop a strategy for both personal and professional improvement. It will also provide opportunities for the candidates to learn about and practice new techniques and skills necessary to deal with a wide variety of customers in various circumstances.

   This course can be customized to meet the needs of your organization. Based on our understanding of the nature of business you are involved in we will design case studies and practice opportunities to ensure candidates deal with real life problems they are faced with at work.

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