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Who Should Attend? - This course is intended for managers, supervisors, team leaders, project coordinators, program officers, or anyone wishing to enhance their public speaking skills
The key to getting audience buy-in is the ability to design and deliver presentations that capture and maintain audience attention. In this workshop you will learn how to quickly develop a presentation plan that is both strategic and meets the needs of your audience. You will develop and enhance your skills to speak with confidence and energy. You will also have fun in this secure positive environment.
Participants will be videotaped and debriefed and coached by a professional coach in numerous situations.
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This workshop is designed to provide a mix of both theory and practice. Participants will prepare for and practice negotiating real life situations in both their professional lives and personal lives. While the integrative (interest based) negotiation strategy will normally be emphasized competitive strategies will be covered as well.
This course will be customized to meet the needs of the client.
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Who Should Attend? - This course is intended for managers, supervisors, instructors, or anyone who teaches or trains others
Hiring trainers to train employees is an expensive proposition. This course will train your employees to a level that they will be able to prepare training sessions and teach fellow materials important knowledge and skills. While the course is designed to be three days in length it can be condensed to two days if required.
This course is highly interactive. Each participant will be on their feet at least ten times making some type of presentation or teaching a topic. Each participant will have the opportunity to teach on at least three occasions with their final challenge being to prepare for and teach a fifteen minute training session on a topic of their choice.
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Who Should Attend? - This course is intended for team leaders, project managers, or anyone wanting to be more effective in leading meetings
Most of us spend a great deal of time in meetings. Unfortunately, many meetings we attend are poorly planned, little gets accomplished and we leave feeling that our time has been wasted. This one-day workshop is designed to breathe new life into meetings. You will learn how to plan meetings to achieve predetermined objectives, decide on attendance based on need, keep meetings on track, encourage participation by all, deal with difficult situations and finish on time.
This workshop is highly interactive and emphasizes group participation and experiential learning; therefore, group size is limited to 20 participants. This is not a lecture! Participants should bring some samples of actual meeting agenda from meetings they have attended. One of the real success factors of this workshop is the self evaluations and personal improvement plans which each participant will complete.
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This course has been designed to assist participants in the development of skills necessary to lead groups through specific tasks. Each participant will receive numerous opportunities to put into practice what they have learned. One of the most interesting and challenging parts of this course is learning how to cope with difficult situations one may experience when facilitating a group process.
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Who Should Attend? - This course is intended for those frequently or occasionally working in a team environment. Both team leaders and team members will benefit
In this course we work with teams to create a more cohesive and highly functioning unit. In some cases the focus is primarily on team dynamics. Some clients also want to develop strategies and plans for the future. Each course is custom designed to meet the specific needs of the client.
Contact us for a discussion on how we can work with your organization on creating a more effective team.
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Who Should Attend? - This course is intended for managers, supervisors, team leaders
The primary focus of this course is to assist managers and supervisors in becoming more effective team leaders. Each course is custom designed to meet the specific needs of clients.
Contact us for a discussion on how we can design a course the meets the needs of your organization.
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Who Should Attend? - This course is intended for supervisors or those wishing to improve their leadership skills
The primary focus of this course is to assist supervisors in becoming more effective as leaders. Each course is custom designed to meet the specific needs of clients.
Contact us for a discussion on how we can design a course the meets the needs of your organization.
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Who Should Attend? - This course is intended for managers, supervisors or those preparing for a supervisory position
The primary focus of this course is to assist managers and supervisors in becoming more effective in managing and motivating employees. Each course is custom designed to meet the specific needs of clients.
Contact us for a discussion on how we can design a course the meets the needs of your organization.
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Think back to your school days. Have the brightest students in terms of IQ been the most successful since school? Or have some students who seemed to just scrape through also done exceedingly well? We know that there is a great deal of difference between ''school smarts'' and ''street smarts'', also called ''emotional intelligence''. You will develop specific and workable strategies to increase your level of emotional intelligence in key areas where you feel there is the greatest need.
By completing the Bar On EQ-i Self Assessment Instrument you will find out what your current level of emotional intelligence
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Who Should Attend? - This course is intended for anyone
Most of us are aware that we are not performing to our full potential. This training and coaching program is designed to assist individuals that recognize where in their professional and personal lives they could be performing to a higher level.
This program offers the opportunity for each participant to complete an assessment and analysis of their personal strengths and weaknesses. Change is supported through a personal coaching program designed to clarify goals and objectives and develop specific and realistic strategies for change.
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Who Should Attend? - This course is intended for current or future coaches
This workshop provides both the theory of coaching and a practical application. It is very interactive and experiential with numerous opportunities to practice what has been learned. Participants will develop strategies that they can use on their return to the workplace.
Course will be adjusted to meet the needs of the client. Candidates will develop strategies for coaching individuals at different performance levels.
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Who Should Attend? - This course is intended for anyone who interacts with clients and customers
In recent years as customers have become more knowledgeable and sophisticated they have also become much more demanding. The challenge for organizations is to find new ways to motivate their employees to provide high quality customer service on a sustained basis. The objective should be to create a customer-centred culture within the organization.
This highly experiential workshop will enable candidates to clarify their customers needs, analyze the service now being provided and develop a strategy for both personal and professional improvement. It will also provide opportunities for the candidates to learn about and practice new techniques and skills necessary to deal with a wide variety of customers in various circumstances.
This course can be customized to meet the needs of your organization. Based on our understanding of the nature of business you are involved in we will design case studies and practice opportunities to ensure candidates deal with real life problems they are faced with at work.
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This course was originally developed because of the absence of audit training designed to meet the unique needs of police departments. It is the only audit course in North America that we are aware of that is designed specifically for the police environment.
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Who Should Attend? - This course is intended for police personnel who are involved in assessing and managing risk in a police organization
Police organizations continually operate in an arena of risk. Some functions are extremely risky, others less so. Ensuring that all operations but particularly the ones with the highest degree of risk are managed as efficiently, effectively and economically is a major challenge for senior management and Police Boards. Creating and implementing a risk assessment framework is a key step in this process.
This is a practical course. Participants, working in teams, will complete a risk assessment on an actual police organization and plan an audit engagement using risk-based audit planning. The participants will report out on their work and recommendations to senior management of the sponsoring police service.
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Who Should Attend? - This course is intended for anyone requiring skill to effectively cope with and resolve conflict
This course is designed for anyone who needs to learn the skills necessary to cope with and resolve conflict effectively.
This workshop is offered in one-day or two-day formats.
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